Crossery provides a straightforward warranty that is processed in the most hassle-free way possible.
All items come with a 12 month warranty unless stated otherwise.
Products sold by Crossery as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at support@crosserygear.com with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Crossery’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Process:
- Buyer must provide sufficient proof of purchase
- Crossery must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
Valid proof of purchase:
- Order number from online purchases made through Crossery or Crossery’s authorized resellers
- Sales invoice
- Dated sales receipt from an authorized Crossery reseller that shows a description of the product along with its price.
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).